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Optician Of The Week!

We featured in our professional journal  'Optician' as Optician Of The Week.

How long has the practice been established? In the present building since 1974 in Kettering since the 1950s.
Number of staff and their main roles: At Kettering - six optometrists (all part-time between our four branches) one dispensing optician practice manager one dispensing optician assistant practice manager practice administrator workshop manager five optical assistants three receptionists.
What typifies the sort of patients you see? Lovely! Lots have been patients for over 30 years. Most are local to the area, although some travel back to see us if they've moved. We have more patients in the older age bracket.
What percentage of your patients wear contact lenses? 12 per cent.
Describe your favourite type of patient and explain why. Patients who are as enthusiastic as we are about innovative products. People who are friendly and appreciate the service we give. Anyone who provides us with a challenge in their eye care!
What is the estimated size of your patient base? 22,000 across four practices.
What would you say was the most successful area of your business? Keeping up to date with new technology excellence in the clinical aspects of optometry offering new products so that our dispenses offer our patients the best staying well ahead with fashion and trends our contact lens scheme. All are important to our success!
How many days a week are you open? Six.
Describe one area of your practice service that you would like to highlight. We have a flourishing contact lens scheme which is flexible and offers amazing value to the patient. We introduced this in the early days of replacement contact lenses. It offers benefits including DRI screening, eye examinations, as well as everything involved in contact lens care.
What instrumentation or equipment are you proud of? Our DRIs, and we're awaiting delivery of an OCT. Retinal screening is of vital importance to us - we had one of the first 20 Optomaps in the country.
How often do you change your window display? Monthly. We stock a vast range of frames and the window usually showcases the high fashion aspect of our practice. We keep it fairly minimal and uncluttered, following the display trends of fashion stores.
What is the average eye examination time? 30-45 minutes.
How many other practices are there within a one-mile radius of you. Six.
Trial frame or phoropter head? Phoropter head, but we have trial frames in every consulting room and will use them if the patient requests.
Name three things in your waiting room. We haven't got one! We have comfortable sofas and chairs around the dispensing area.
One surprising fact about your practice. We have two team members with over 25 years' service, one of 40 years' service, and several others catching them up! We tend to take on extra team members rather than replacing any. The optometry team have over 130 years' experience between them.
One top tip you have found has benefited your practice. Having a fantastic team who are genuinely committed to our ethos and are enthusiastic about providing the best care for our patients. They listen to the patients, and will provide the best eye care solution for each individual person. We try to make the working environment as pleasant as possible, we want the team to enjoy being here.
Why should your practice feature in Practice of the Week? We love what we do and are fully committed to professional care and excellent service. We want to promote the best standards of optical practice available. Despite being a well-established practice with a long serving team, we stay up to date with fresh new ideas and technology. We are proud of being a successful independent practice and we constantly work on doing the very best job we can. ●

Manish has gone the extra mile to help me and I really appreciate it.

A. W. Olney

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