Our Commitment to You:
Eye Care, We Care, After Care…
Eye Care:
We guarantee to…
- Offer not just an eye test … we’ll open your eyes to an amazing eye care experience.
- Ensure total satisfaction with your eye examination or your money back.
- Give you our undivided attention with no interruptions, in a relaxed and comfortable environment.
- Provide the best value complete eye examination for you, including Visual Fields, Intraocular pressure screening and advanced Digital retinal photography.
- Be innovative and use the latest technology to give you the most accurate examination possible.
- Offer you a fully personalised monthly contact lens scheme.
- Build on our 40 years of expertise and local experience as an independent family run group of practices. All our professionally qualified Optometrists are long-term members of the team and are from the local area too!
We Care:
We guarantee to…
- Have a happy, friendly and caring team who will always go the extra mile for you.
- Make sure that you get glasses or contacts lenses that you LOVE!
- Listen to you.
- Ask for your opinions - your comments are invaluable to us, so we offer patient feedback forms to continuously improve our service and your experience.
- Help if you have an eye care emergency.
- Offer complimentary hot or cold refreshments made just for you.
- See you promptly. However, there are up to date magazines just in case!
- Provide clean toilets and baby changing facilities.
- Give you best value. We’ll refund the difference if you find an identical item cheaper elsewhere on the high street.
After Care:
We guarantee…
- You a 30-day “no quibble” happiness policy. If you don’t like your new glasses, even varifocals, we will change them.
- Free minor repairs including nose pad replacement.
- A One year warranty against manufacturing faults in frames or lenses.
- Free lifetime aftercare for your glasses including servicing, cleaning and adjustments.
